About eStatements

Appalachian Community Bank and Gilmer County Bank are pleased to announce that electronic delivery of your account statement is now available! You’ll reduce your risk of identity theft, organize your financial information AND save trees. Plus, for a limited time, you’ll receive a FREE Together We Can reusable grocery tote when you sign up. It has never been easier to Go Green.

 

FAQs

 

 

What is an eStatement?
An eStatement is an electronic version of a paper statement. It contains the exact same information as your paper statement. Instead of receiving your account statement via mail, we will email your statement directly to you. It can only be opened with your secure password.
Is my eStatement secure?
Security is an important issue for information traveling through the Internet. Even statements mailed through the postal system have their own set of security issues. To protect your information, eStatement security measures include user authentication, data encryption, and the use of secure servers. To protect eStatements from being read in transit, Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission. You will also be provided with a designated password to open your eStatement.
Will I receive my check images with my eStatement?
Yes, free check images are included with all checking accounts receiving eStatements.
Will my eStatement look the same as my paper statement?
Yes, your eStatement will look exactly like your paper statement.
Will I receive an eStatement for all of my accounts?
You will be sent a separate email notification for each account you have enrolled unless it is included on a combined statement.
Is there a charge for eStatements?
No, eStatements are free!
Will I be able to print my statement and check images?
Yes. After opening the eStatement, you will be able to print it just like you print any document on your computer.
What is Adobe® Reader® and why do I need it?
Adobe® Reader® is free software used for viewing and printing electronic forms. You will need this software installed on your computer to download, display or print your eStatement and check images.
How can I get Adobe® Reader®?
The email containing your eStatement will include a link to download the software. You may also go to www.adobe.com.
Is an eStatement acceptable for tax-related record keeping?
Yes, your eStatement can be printed and used exactly like your printed statement for tax purposes.
How do I save my eStatement for future reference?
You can save your eStatements on your computer’s hard drive. Simply, choose or create a folder, and save your eStatements directly to your chosen location.
If I accidentally delete my email before saving my eStatement, can I receive another copy?
Yes, simply call your local office and you can receive a CD with your eStatement or a printed copy.
If my computer crashes, can I retrieve my previous eStatements?
Yes, just like your printed statements, the bank stores up to 18 months of your statements. Call your local office and your previous statements can be emailed to you or placed on a CD.
When will I receive my eStatement?
Historically, you have waited for your paper statement to be mailed, then waited for mail delivery. eStatements bypass these steps. You will receive your statement 3-4 days sooner.
Am I required to change my password OR can I change my password if desired?
For the designated email address, you must keep the original secure password that you are assigned. If you change your email address, a new password will be assigned to you.
If my email address changes, how do I change the email address where my eStatement is delivered?
Changing your email address is just like changing your physical address. Stop by one of our offices and we’ll take care of the rest.
Can my eStatement be sent to more than one email address?
No. The eStatement can only be sent to one email address.
What email address will my eStatement come from?
Your eStatement will come from custacctdistb@apab.com. You may need to add this email address to your safe senders list if you have a spam filter.
Can I switch back to paper statements if desired?
Yes, simply stop by one of our offices and we’ll be happy to switch your account back to paper statements.
If I have joint account, whose tax identification number is used in the password?
In the password, the last four digits of the tax identification number will be used for the first name on the account. Example: if the first name on the account is John Doe and the second is Jane Doe, the last four digits of John’s tax identification number will be used in the password.

 

More questions? Call your local office and we will be happy to answer any additional questions you may have.